Service Desk Team Leader - Berkshire - £25k

We have a new vacancy for a Service Desk Team Leader in Berkshire. Details are listed below.

A Service Desk Team Leader with previous supervisory skills is required by our Energy client based in Wokingham, Berkshire. A salary of up to £25,000 basic is available dependent upon experience.
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The Service Desk Team Leader will act as a 2nd Line Support Analyst supporting and supervising the first line support team as well as internal Service Level Agreements (SLAs). You will be a technical applicant providing support to internal users across EMEA for a large corporate organisation and assisting with escalations to 3rd Line.
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The Service Desk Team Leader will have strong knowledge of ITIL Service Desk Management and strong SLA experience as well as strong technical skills within a Microsoft environment. You will have the ability to build PCs, support Active Directory and troubleshoot other hardware and software applications. MCP certification is desirable.
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The Service Desk Team Leader will manages the procedures and function of the helpdesk, working on improvements and administration to ensure smooth running.
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Required skills:
- Service Desk Supervision experience
- ITIL Service Desk experience
- Experience supporting multiple sites across EMEA
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This is an excellent role for a well organisation and structured applicant who has held a Service Desk Supervisor role or similar previously. You will join a well established organisation based from new offices near Wokingham, Berkshire.
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Salary to £25,000 basic plus benefits.

Location – Wokingham, Berkshire
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How to apply:
Email your CV to Peter.Strutt@cvscreen.co.uk in strict confidence or call Peter Strutt on 0845 200 8170 to discuss the role further.
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CV Screen is the IT Recruitment Agency managing this vacancy. As one of the UK’s leading IT Recruitment Agencies, we have a wide range of IT Jobs available and offer an honest, ethical and professional service to employers and candidates.
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Keywords –
ITIL / ServiceDesk Team Leader / EMEA / Helpdesk Support Analyst / Helpdesk Manager / Helpdesk Support Supervisor / Helpdesk Coordinator / SLAs / Service Level Agreements / MCP / Microsoft Certified Professional / MCDST / Hardware Support / Software Support Analyst